Does Anyone Really Need CRM 2.0. A BIG NO! | CustomerThink

Click on the link below for a good conversation between some well respected industry veterans related to CRM 2.0, its evolution, and the part that technology does or doesn’t play.

Hi Paul

Challenging as ever. Do we really NEED CRM 2.0?

My answer is a BIG NO

via Does Anyone Really Need CRM 2.0. A BIG NO! | CustomerThink – CRM, CEM & Social Media – Think, Feel & Connect .

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