CRM and Social CRM Articles, Blogs, and Resources (week of June 22)
June 26, 2009
CRM
Driving CRM Effectiveness in a Recession (by Oracle)
Has the CRM Industry Become Redundant? – Dick Lee, High-Yield Methods, CustomerThink.com
How the Recession Increases Customer Centricity – Graham Hill, Customers & More CustomerThink.com
Co-creating Experiences Fit for Customers – Graham Hill, Customers & More CustomerThink.com
Social Media / Social CRM
From Social Media to Social Design – David Armano, Dachis Corp, Logix + Emotion
Social Media ROI? – Jeremy Nedelka, Think Customers: The 1to1 Blog
Outcome Based Social Networks: Yet another CRM at the Speed of Light Excerpt – Paul Greenberg, The 56 Group CRM 2.0 The conversation – ZDNet Blog
Enterprise 2.0 Conference: Aggregate and Organize – Paul Greenberg, The 56 Group CRM 2.0 The conversation – ZDNet Blog
The Growth of the Social Inbox – Jessica Tsai, destinationCRM.com
Social CRM has been around Longer than you Think – David Van Toor, Sage Software, destinationCRM.com
Entry Filed under: Links, crm, social crm, social media. Tags: 1to1, crm, grahamhill, Links, paulgreenberg, social crm.
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1. brother » FROM THE ARCHIVES: OUR HONORED DEAD : | July 5, 2009 at 10:48 pm
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